Return Policy

Before you place an order, please carefully check this after-sales policy. If you place an order, that means you agree to this policy.

We are an independent online dropshipping business with satisfaction guaranteed on our products. On our items, taxes were included, and you can take advantage of our lower flat fee shipping rate. All sales are final. That’s because they are seasonal items and are priced low. Otherwise, when your purchased item is out of stock, we will refund your money. It will take 10 processing days to be returned to your bank account.

Returns and exchanges are accepted within 7 days of you receiving the item. If you made an order with the wrong size or color, we are not responsible for any shipping returns. You are responsible for any charges on the replacement item. We will ship you another item of the correct size after we receive the returned items. Please, when you order, make sure you get the right size, color, etc., for you to receive. In that case, you do not worry about paying extra shipping, for it is too expensive with the high cost of living. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Our support team will approve your application within 48 hours, after which a solution will be discussed with you according to your situation. The solution given by Support will be the final solution. Please email us at laziza5000@streetbox.shop for any returns or exchanges. We will respond as soon as we can. Thank you for your cooperation.

Return

Laziza will return products to our China warehouses only. However, we do not suggest returning products to our warehouses because the international shipping cost is high, and it takes at least 3 months to arrive at our China warehouse. Most of them will be lost during the return. Also, damaged returns and exchanges must be returned to our address: Laziza, 330 Avro Avenue, Pointe-Claire, Quebec H9R 5W5 Canada.

2. Order not received.

These are in the following order:

• If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
• Tracking Information Alert. The tracking information shows Alert; the reasons are listed below:
  • Incorrect/insufficient address.
  • No Such Number.
  • Recipient unknown.
  • Refused.
  • Do not pick up on time.
  • There is no safe delivery location.
  • Uncleared customs.
  • Others.

Notes:

• The local distributor will deliver 1-3 times, according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3–7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company.

Incorrect Products.

We have a strict quality control process before products are dispatched. We will deal with incorrect sizes and colors as follows:

• For incorrect products, we offer a replacement.
• For products with the wrong color and size, which don’t affect the product’s function.

Important Interpretation

For damages and issues, please inspect your order upon reception and contact us immediately. Photos or videos of the damaged item to prove the damage. If the item is defective or damaged, or if you receive the wrong item, we can evaluate the issue and make it right. Any claims for misprinted, damaged, or defective items must be submitted within 7 days after the product has been received. The customer should provide a photo list. For packages damaged, all claims must be submitted no later than 72 hours after the delivery time.

Certain types of items cannot be returned, such as digital downloads, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. There were no exchanges on refurbished products; all sales are final.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Replacements or Exchanges

We make every attempt to provide you with a replacement product that is the same as the item purchased. However, Laziza reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the same kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.

We provide replacements if packages arrive partially damaged (except for thread, slightly wrinkled, small scratches, etc.).

We will offer faster processing, and would appreciate it a lot if you could provide

• Photos or videos of the damaged item to prove the damage.

You can contact us at the footer of our site to start a return. If your return is accepted, we’ll contact you and provide instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you’ve done all of this, please let us know at laziza5000@streetbox.shop. Thank you for your cooperation.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at laziza5000@streetbox.shop and send your item to Laziza, 330 Avro Avenue, Pointe-Claire, Quebec H9R 5W5 Canada.

To return your product, you should mail it to Laziza, 330 Avro Avenue, Pointe-Claire, Quebec H9R 5W5 Canada. Email address: laziza5000@streetbox.shop

You will be responsible for paying for your shipping costs for returning your item, and your item will be sending in return to you for any replacement or damage upon return. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Note: streetbox.shop reserves the right at any time to make any changes to the policy that might occur in terms of use and other regulations of this policy. We have the right for any unlikely event to refuse your order with any discrepancies in your account regarding our policy and regulations. Thank you for understanding.

Contact us at laziza5000@streetbox.shop for any questions you might have. Thank you for your cooperation.